Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Broadlawns Medical Center Ratings

1801 HICKMAN ROAD
Des Moines, IA 50314
Phone: (515) 282-2200

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Infectious Disease at Broadlawns Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 45m

Non-critical cases where patient is discharged have total visit time of 2 hour and 36 minutes

Serious cases where patients are admitted have 2 hour and 57 minutes to be admitted, then an additional 2 hour and 32 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Broadlawns Medical Center 4.4 out of 5 based on 28 ratings. 28 user reviews.


64% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Broadlawns Medical Center Stories



Aug 02, 2022, 3:42 AM
Broadlawns Medical Center: "We arrived ER for my kids about 1:20pm and waiting about half an hour to 45mins for registration, therefore my kids were very sick and wait until 5:30pm about 4hrs to enter into the ER Department, staff said that thy are very busy bcz of the patients in the department and no space for the next patient, we thought that it was true but after we inter into the department there was :3 or 4 rooms were open with no patients at the west side of the department. Therefore we waited an hour approximately later to see the doctor. After doctor left about 15-20 minutes we made us to wait almost 2 hrs for the discharge documents. That was extremely disappointed time experienced with this hospital ever in life. The person on the desk was horrible rude. Thank you but not so much. " - Rubin

Aug 02, 2022, 3:42 AM
Broadlawns Medical Center: "We arrived ER for my kids about 1:20pm and waiting about half an hour to 45mins for registration, therefore my kids were very sick and wait until 5:30pm about 4hrs to enter into the ER Department, staff said that thy are very busy bcz of the patients in the department and no space for the next patient, we thought that it was true but after we inter into the department there was :3 or 4 rooms were open with no patients at the west side of the department. Therefore we waited an hour approximately later to see the doctor. After doctor left about 15-20 minutes we made us to wait almost 2 hrs for the discharge documents. That was extremely disappointed time experienced with this hospital ever in life. The person on the desk was horrible rude. Thank you but not so much. " - Rubin

Aug 14, 2020, 1:20 PM
Broadlawns Medical Center: "The Broadlawns ER is, hands down, the best in town. Dr VanZee and Dr
Kramer are knowledgeable, caring and all around great providers. NurseJody was attentive, kind, alert, 10/10 would recommend over any other local ERs (I went to them all and was brushed aside).

This is a “community hospital” for a reason. The staff here genuinely care vs just collecting a check. FYI, we are fully insured, still came and it was still the best hospital with the best staff in the state. With a 10 year medical background, I was blown away by the quality and care from Broadlawns Emergency Room and would highly recommend, regardless of your ailment. "
- Kim


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