Bon Secours Southampton Memorial Hospital Ratings
100 Fairview Drive - Po Box 817
Franklin, VA 23851
Phone: (757) 569-6100
Franklin, VA 23851
Phone: (757) 569-6100
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Bon Secours Southampton Memorial Hospital save lives? 10% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Bon Secours Southampton Memorial Hospital | National Average | |
|---|---|---|
| Heart Failure | 12.3% | 11.8% |
| Pneumonia | 20.9% | 18.2% |
Infectious Disease at Bon Secours Southampton Memorial Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 0 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 2h 26mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually respond quickly when patients need help
- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
- Patients usually receive help when they request it
- Rooms and facilities are usually clean
Negative Patient Ratings
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Bon Secours Southampton Memorial Hospital Stories
Jun 18, 2025, 6:17 PM
Bon Secours Southampton Memorial Hospital: "This is the worst hospital I've ever been to. In 2023, I had the unfortunate pleasure of visiting their emergency room. It was middle of the night when I arrived. They determined that the only thing they could do to help me was giving me tramadol for pain medicine. No diagnosis, no treatment plan, no finding out why my condition happened. Nothing.
They then told me I could go home but I had to wait for my ride to get there since I arrived via ambulance. Unfortunately, my ride could not there until 4 hours later. Rather than leave me in a room in the ER (they weren't busy at all and had plenty of space), they pushed me into a psych word room and LOCKED it from the outside. It was sound proof.
They came into the room ONE time to check on me in 4 hours. They brought me a cold, partially cooked lunch. They left me in that room until my ride got there and she couldn't even get in until someone came and unlocked the door for her. Completely unprofessional and uncaring. If you care about your loved one, avoid this hospital at all costs." - Johnnie
Sep 16, 2021, 12:26 PM
Southampton Memorial Hospital: "These are the slowest people I have ever seen in the emergency room all they do is stand at that desk is joke and laugh " - Gerald
