Bon Secours Memorial Regional Medical Center Ratings

8260 Atlee Road
Mechanicsville, VA 23116
Phone: (804) 764-6000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Bon Secours Memorial Regional Medical Center save lives? 0% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Bon Secours Memorial Regional Medical Center	National Average
Heart Attack	12.9%	12.6%
Stroke	11.5%	13.9%
Heart Failure	14.6%	11.8%
Pneumonia	17.6%	18.2%

Infectious Disease at Bon Secours Memorial Regional Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	11
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 21m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Bon Secours Memorial Regional Medical Center Stories

May 07, 2023, 1:22 AM
Bon Secours - Memorial Regional Medical: "Sat., May 5th. Arrived in the ER at 8:30 p.m. It is now 1:30 a.m. (May 6th) and my husband still has not been seen. That’s 5 (FIVE) hours. As time has gone on the ER has filled with more and more people with medical problems. The Triage and blood draw areas were pretty quick, but getting back in to see an actual doctor is ridiculous. Are you short-staffed??? If so, hire. The wait time is way too long." - Marge

May 11, 2022, 3:53 PM
Bon Secours - Memorial Regional Medical: "Came into Regional Memorial Hospital in Hanover 3 hours ago via ambulance, may be heart issues, stuck us in the waiting room, still no one so see us! " - Eric

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