Baystate Noble Hospital Ratings
115 West Silver Street
Westfield, MA 01085
Phone: (413) 568-2811
Westfield, MA 01085
Phone: (413) 568-2811
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Baystate Noble Hospital save lives? 1% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Baystate Noble Hospital | National Average | |
|---|---|---|
| Stroke | 16.9% | 13.9% |
| Heart Failure | 9.8% | 11.8% |
| Pneumonia | 17.7% | 18.2% |
Infectious Disease at Baystate Noble Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 2 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 30mSerious cases where patients are admitted wait 3 hour and 11 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
- Rooms and facilities are usually clean
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Baystate Noble Hospital Stories
Dec 27, 2022, 10:23 PM
Noble Hospital: "In June 2022 in waited over 12 hours at Baystate noble hospital for a possible appendicitis that turned out to be a severe kidney infection that I had to be called about 3 days later. They rushed me out that day with an initial diagnosis of a gastrointestinal infection. Now it’s December 2022 and I’ve been waiting over 6 hours with possible kidney stone. Wait is looking to be 8-10 hours. I’ve been given no update, no vitals rechecked, no blanket, nothing. With the amount I pay for this care it is appalling. " - LP
