Baylor Scott & White Medical Center Plano Ratings

4700 Alliance Boulevard
Plano, TX 75093
Phone: (469) 814-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Baylor Scott & White Medical Center Plano save lives? 0% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Baylor Scott & White Medical Center Plano	National Average
Heart Attack	11.6%	12.6%
Stroke	12.5%	13.9%
Heart Failure	14.5%	11.8%
Pneumonia	18%	18.2%

Infectious Disease at Baylor Scott & White Medical Center Plano

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	8
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 13m

Serious cases where patients are admitted wait 1 hour and 19 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean
Rooms were often quiet at night

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Baylor Scott & White Medical Center Plano Stories

Dec 04, 2020, 9:50 PM
Baylor Regional Medical Center At Plano: "My wife has been waiting for 2.5 hours with COVID positivity and no one has even checked on her. Only vitals were in triage. Asked if we could go home and have them call when they can see her. Declined by Director of nursing. There is not even a stretcher where she can lay down. Jack asses!" - David

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