Bayhealth Medical Center, Kent Campus Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Bayhealth Medical Center, Kent Campus save lives? 9% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Bayhealth Medical Center, Kent Campus	National Average
Heart Attack	11.6%	12.6%
Stroke	15.8%	13.9%
Heart Failure	12.7%	11.8%
Pneumonia	21.7%	18.2%

Infectious Disease at Bayhealth Medical Center, Kent Campus

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	9
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	3

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 0m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Bayhealth Medical Center, Kent Campus Stories

Share your experience

Oct 28, 2023, 8:53 PM
Bayhealth - Kent General Hospital: "Had a cervical fusion four days ago came to the er with extreme pain and bowel obatruction. Sat for three hours and nothing. They did blood and urine and now ive sat we no movement for 3 hours. " - Allen

Jul 07, 2023, 4:25 PM
Bayhealth - Kent General Hospital: "Actually it's not 2 hours I have been here since 10 am waiting for a room and to see a Dr it's now 425 pm" - Amber

Jul 05, 2023, 10:52 PM
Bayhealth - Kent General Hospital: "Well I don't know where this wait time was generated from. I have been in the ER since 420 with my mom and are still waiting to be seen. It is now 10:50pm. We just want to know if she needs to be admitted. We can't get any answers. " - Kim

Dec 09, 2022, 6:12 PM
Bayhealth - Kent General Hospital: "Arrived before 2pm during daylight. Long wait, with no communication about the wait time. Waiting over 4 hrs and when we asked for a status was told unknown could be 3 - 4 more hours. " - Joyce

Dec 07, 2022, 10:38 AM
Bayhealth - Kent General Hospital: "I was in the ER from 2pm until 3am the next day. Yes 13 hrs. I put a blanket on the floor and layed there .I was in so much pain sitting in a hard wheelchair for all of those hours. I was admitted. I really need to see a dr today. My primary told me to go to ER. You know what I said to that!!" - Jennifer

Sep 24, 2022, 10:08 AM
Bayhealth - Kent General Hospital: "Sept 23rd 2022 Had severe chest pains. Rescue squad thought I should go to hospital. Went to Bayhealth- Kent General. They drew blood, gave me an ekg and xray and parked me in the waiting room. I never saw a doctor. I waited 9 hours in the waiting room and then told the receptionist I was going home. I was there from 8:15PM to 5AM the next morning." - Charles

Jan 20, 2022, 2:44 AM
Bayhealth - Kent General Hospital: "Entered ED at 6:30 pm 1/6/22 bleeding from penis not able to urinate into foley catheter. Was left laying in the hall for 36 hrs. Kept telling me I wasn't sick enough to be seen. Finally saw doctor, changed catheter, ordered ct scan.after 44 hrs was told to go home. Next day hospital called to let me know I had severe bladder infection and required antibiotics. However it's then Sunday. No pharmacy. Worst experience. " - James

Sep 27, 2021, 4:51 PM
Bayhealth - Kent General Hospital: "My wife had to wait over nine hours for a room. We walked in with chest pain feeling dizzy and to sit in the waiting room for over nine hours is very poor service from this hospital. The bathroom looks like it has not been clean in weeks. We are living through a pandemic right now, why are the rest rooms not sanitized and clean (not once in 9 hours has the rest ooms in ER been cleaned for stocked No handsoap!!!" - Jeremy

Feb 25, 2021, 10:02 AM
Bayhealth - Kent General Hospital: "Worst place I have had to deal with in a long time. Husband sat in Er for over 8 hours and never saw a doctor. Only thing that was done was a blood draw. Called for up date and waited on hold for 30min to speak to no one. Called back to find out he was still waiting. We left and went to Smyrna er. Saw dr and had treatment plan within two hours. " - Mrs

Feb 25, 2021, 10:02 AM
Bayhealth - Kent General Hospital: "Worst place I have had to deal with in a long time. Husband sat in Er for over 8 hours and never saw a doctor. Only thing that was done was a blood draw. Called for up date and waited on hold for 30min to speak to no one. Called back to find out he was still waiting. We left and went to Smyrna er. Saw dr and had treatment plan within two hours. " - Mrs

Compare hospitals in Kent County