Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Banner Estrella Medical Center Ratings

Phoenix, AZ 85037
Phone: (623) 327-4000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Banner Estrella Medical Center save lives? 5% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure11%

Infectious Disease at Banner Estrella Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 3 hour and 0 minutes

Serious cases where patients are admitted have 2 hour and 58 minutes to be admitted, then an additional 1 hour and 43 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Banner Estrella Medical Center 4.7 out of 5 based on 33 ratings. 33 user reviews.

76% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Banner Estrella Medical Center Stories

    Dec 28, 2023, 9:23 AM
    Banner Estrella Medical Center: "Currently sitting in ER waiting to be seen. It has been over 3hrs. ER service here seems very slow paced & non caring. This is our 1st time here & will be last time as I sit here unhappy & still waiting tobe scene." - Frances

    Mar 25, 2023, 8:22 AM
    Banner Estrella Medical Center: "Ihad severe pain in my left shoulder so I went to Banner Estrella ER. I had to wait 9 hours to get an exam room. A doctor didn't appear for another hour. The time listed here in inaccurate!!" - Steven

    Jan 26, 2023, 8:11 PM
    Banner Estrella Medical Center: "I have been waiting in the emergency waiting room for over 6 hours. Information on website is misleading! Nobody even cares to check on me or give me anything for the excrutiating pain that I am in. I asked the front desk person to check my place in line, and she just told me to wait longer…" - Laura

    Dec 29, 2022, 11:41 PM
    Banner Estrella Medical Center: "In June 2022 I spent all night about 9 hours to see a doctor and another 2 hours to be discharged for a throbbing headache, I am checking wait times because my husband needs to go to the ER and the website says 3 hours, not sure that this is accurate because now is the end of December I would think that it is much worse now." - Carmen

    Oct 28, 2022, 1:04 AM
    Banner Estrella Medical Center: " Been here for 2 hours with mom with abdominal pain " - Keniqua

    Oct 27, 2022, 10:21 PM
    Banner Estrella Medical Center: " Been here for 2 hours with mom with abdominal pain " - Keniqua

    Jul 25, 2022, 9:14 PM
    Banner Estrella Medical Center: "Have been here 5+ hours. Got here at 1pm, it’s now 6:13pm. I was told I have 13 people ahead of me. " - Brad

    May 15, 2022, 3:51 AM
    Banner Estrella Medical Center: "Been here for 7 hours with a torn retina. Still sitting in the waiting room..." - Anita

    Jan 14, 2022, 8:15 PM
    Banner Estrella Medical Center: "going on 7 hours in waiting in some of the most excruciating pain of my life. 7 Hours so far! 7! the timer said under three hours, abs has not changed. LIES!!! " - gregory

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