Banner - University Medical Center Phoenix Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Banner - University Medical Center Phoenix save lives? 5% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Banner - University Medical Center Phoenix	National Average
Heart Attack	13.6%	12.6%
Stroke	13%	13.9%
Heart Failure	8.9%	11.8%
Pneumonia	18.1%	18.2%

Infectious Disease at Banner - University Medical Center Phoenix

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	73
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	19

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 51m

Serious cases where patients are admitted wait 3 hour and 40 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Banner - University Medical Center Phoenix Stories

Share your experience

Oct 03, 2023, 8:17 AM
Banner Good Samaritan Medical Center: "waited 8 hours to end up leaving after the doctor at the check in gave me information i would’ve waited another 2 hours for." - victor

Mar 09, 2023, 3:11 AM
Banner Good Samaritan Medical Center: "over 6 hours" - Andrew

Aug 22, 2022, 9:58 PM
Banner Good Samaritan Medical Center: "I've been waiting in ER waiting room for 5.5 hrs a counting " - Augustin

Mar 26, 2022, 12:43 PM
Banner Good Samaritan Medical Center: "Arrived at 3:25am. Wife in excruciating pain. Have been waiting now over 4hrs. The place isn’t busy at all. Four people came in after us and have already gone back. It is a disappointing atmosphere. Hoped when the new ER building opened that things would change for downtown Phoenix community but they clearly have only gotten worse. Last visit on a much busier day we were seen within 2hrs." - Barak

Mar 26, 2022, 11:22 AM
Banner Good Samaritan Medical Center: "Arrived at 3:25am. Wife in excruciating pain. Have been waiting now over 4hrs. The place isn’t busy at all. Four people came in after us and have already gone back. It is a disappointing atmosphere. Hoped when the new ER building opened that things would change for downtown Phoenix community but they clearly have only gotten worse. Last visit on a much busier day we were seen within 2hrs." - Barak

Mar 26, 2022, 9:36 AM
Banner Good Samaritan Medical Center: "Arrived at 3:25am. Wife in excruciating pain. Have been waiting now over 4hrs. The place isn’t busy at all. Four people came in after us and have already gone back. It is a disappointing atmosphere. Hoped when the new ER building opened that things would change for downtown Phoenix community but they clearly have only gotten worse. Last visit on a much busier day we were seen within 2hrs." - Barak

Mar 18, 2022, 11:27 PM
Banner Good Samaritan Medical Center: "I have been waiting for almost 4 hrs and still have not gone back " - Kristen

Feb 12, 2022, 5:19 AM
Banner Good Samaritan Medical Center: "The wait time sucks ass, and the customer service is even worse .
2nd time this week coming in..
I will never come back ...
" - Rosa

Jul 23, 2021, 4:18 AM
Banner Good Samaritan Medical Center: "It is very wild how we are being treated in this ER! Not that anyone cares. We have been here over 3 hours.. People coming and going. All of the people that we were here before have went through already. They asked if we were homeless and we are being treated as if we are homeless. The only time that treatment is better, is when they find out that you have great insurance! A 1 treatment after. Smh, I understand the concept of it all! But we are not being treated as if we pay our insurance ." - Latasha

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