Atrium Health University City Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Atrium Health University City save lives? 0% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Atrium Health University City	National Average
Stroke	14.8%	13.9%
Heart Failure	9.3%	11.8%
Pneumonia	19.7%	18.2%

Infectious Disease at Atrium Health University City

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	8
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 50m

Serious cases where patients are admitted wait 15 hour and 26 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Atrium Health University City Stories

Share your experience

May 22, 2026, 3:35 PM
Unc Hospitals: "I was at UNC Hosp. ER on 5/21/26 at 1am. By 3:30am, I never was seen by a doctor, so I left.There were only 2 other people in the waiting room. Terrible service. " - Janet

May 12, 2026, 5:25 PM
Johnston Health: "Have been twice with different family members and yet two different providers read imagine wrong. One said there was no fracture on an X-Ray only to be called the next morning saying there was one and to come back, the second a CT scan as normal only to be called and say to make an appointment with your primary doctor now and go get a different prescription. The uncalled for and rude comments by the nurse on the second visit was just the icing on the cake. 10/10 would not recommend Clayton ER." - Charles

Feb 25, 2026, 12:22 AM
Novant Health New Hanover Regional Medical Center: "My wife arrived at Novant NH Hospital at 6:30 pm and was told that she would be admitted for cardiac observation overnight. As of 12:20 AM nearly 6 hours after admission she still lies on a gurney in a hallway in ER. We are told that there is a shortage of admission physicians who have to authorize the move to a room in the hospital. This is pathetic. " - Bob

Feb 25, 2026, 12:22 AM
Novant Health New Hanover Regional Medical Center: "My wife arrived at Novant NH Hospital at 6:30 pm and was told that she would be admitted for cardiac observation overnight. As of 12:20 AM nearly 6 hours after admission she still lies on a gurney in a hallway in ER. We are told that there is a shortage of admission physicians who have to authorize the move to a room in the hospital. This is pathetic. " - Bob

May 23, 2025, 4:28 PM
Adventhealth Hendersonville: "I want to personally thank Kristina, the nurse practician who took care of me. She reassured me about taking measures to calm all my fears and run many tests to find out what was wrong. She was kind and compassionate to an 80 year old who was scared. The nurses were also wonderful and very attentive. Thanks for a good experience for a patient from Florida on vacation." - Marcia

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