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Alegent Health Mercy Hospital Ratings

800 MERCY DRIVE
Council Bluffs, IA 51503
Phone: (712) 328-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Alegent Health Mercy Hospital save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure13%
Pneumonia12%


Infectious Disease at Alegent Health Mercy Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
8
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 55m

Non-critical cases where patient is discharged have total visit time of 1 hour and 46 minutes

Serious cases where patients are admitted have 2 hour and 3 minutes to be admitted, then an additional 0 hour and 51 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Alegent Health Mercy Hospital 4.7 out of 5 based on 32 ratings. 32 user reviews.


75% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews



    Footnotes:
    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate



    Alegent Health Mercy Hospital Stories



    Aug 14, 2022, 3:16 PM
    Fort Madison Community Hospital: "Worset hospital ever..big citys leting 2 people in to deliver and grandparents visit not fort madison..covid not even bad and all serounding hospital letting people in ...not fort madison..its a vet hospital..but they will let u bring stuff in thats been in your pasestion for months ..whats the differents its still has your germs on it..really..bad hospital dont recoment to anyone ..i would die before going there" - Kim

    Aug 12, 2022, 8:22 PM
    University Of Iowa Hospital & Clinics: "Very disappointed, in fact I was so mad irrational thoughts were considered. These people gave me a little bit of pain medicine that worked for about 2 hours. I told them it was not working!! They said it is a controlled substance so I cant have anymore. Sent me home with about 4 or 5 days worth of medicine. Told me it is 3 weeks worth. Left me helpless and even though I called many times They did nothing for me. I do not forgive them and I never will!!! " - Robert

    Aug 02, 2022, 3:42 AM
    Broadlawns Medical Center: "We arrived ER for my kids about 1:20pm and waiting about half an hour to 45mins for registration, therefore my kids were very sick and wait until 5:30pm about 4hrs to enter into the ER Department, staff said that thy are very busy bcz of the patients in the department and no space for the next patient, we thought that it was true but after we inter into the department there was :3 or 4 rooms were open with no patients at the west side of the department. Therefore we waited an hour approximately later to see the doctor. After doctor left about 15-20 minutes we made us to wait almost 2 hrs for the discharge documents. That was extremely disappointed time experienced with this hospital ever in life. The person on the desk was horrible rude. Thank you but not so much. " - Rubin

    Aug 02, 2022, 3:42 AM
    Broadlawns Medical Center: "We arrived ER for my kids about 1:20pm and waiting about half an hour to 45mins for registration, therefore my kids were very sick and wait until 5:30pm about 4hrs to enter into the ER Department, staff said that thy are very busy bcz of the patients in the department and no space for the next patient, we thought that it was true but after we inter into the department there was :3 or 4 rooms were open with no patients at the west side of the department. Therefore we waited an hour approximately later to see the doctor. After doctor left about 15-20 minutes we made us to wait almost 2 hrs for the discharge documents. That was extremely disappointed time experienced with this hospital ever in life. The person on the desk was horrible rude. Thank you but not so much. " - Rubin

    Jul 24, 2022, 12:00 PM
    Genesis Medical Center-Davenport: "Go somewhere else. ER poorly run, unkempt rooms. Experienced it two years ago and again a week ago. Figured it had to have changed. Nope, bad place." - Leo


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