Umass Memorial Medical Center Inc Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Umass Memorial Medical Center Inc save lives? 9% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	13%
Heart Failure	10%
Pneumonia	12%

Infectious Disease at Umass Memorial Medical Center Inc

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	116
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 43m

Non-critical cases where patient is discharged have total visit time of 2 hour and 50 minutes

Serious cases where patients are admitted have 4 hour and 7 minutes to be admitted, then an additional 2 hour and 57 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

64% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Umass Memorial Medical Center Inc Stories

Share your experience

Jan 21, 2024, 1:19 PM
Umass Memorial Medical Center Inc: "I have been waiting for over 5 hours and I have covid and trouble breathing " - Robynne

Dec 04, 2023, 12:52 PM
Umass Memorial Medical Center Inc: "We waited in the Emergency room for a total of 17 Hours for my husband who has heart issues!!!
The Emergency room I remember was the very Best!!
Now you have No fast track for children !!!
Unbelievable!!
Parents with all their children with them because they had no one to watch their other children!!
Police have a holding room that is viable to everyone!! Out of Control
People!! They should not be there in a hospital waiting room for all to see!! Not enough rooms for patients to move up to the hospital floors !! You need a special place on any of the walk in clinics that are open 24 hours for theses children and their parents. We are Senior Citizens my husband is 83 and I am 76/ I waited also and he was admitted/ 20 hours till being seen/ 1 day in holding!! Till up to room !!
Something is very very wrong at U Mass Lake!!
Not enough help I. ER mit please find any place for the people that are being guarded by the police just totally felt like a 3rd World Country!! Shame on you for building another medical school and not enough money for Emergency care
Maureen Scott
We" - MaureenDuca

Jul 01, 2023, 6:23 PM
Umass Memorial Medical Center Inc: "I waited 9 hours in the waiting room TH! They did take my blood and an X-ray. Got there at 3pm. When it was after midnight I asked if I was one of the next to be seen, they said no so I left with a 93% oxygen level a BP of 187/129 chest pains and difficulty breathing" - CD

Jul 01, 2023, 3:03 AM
Umass Memorial Medical Center Inc: "Not even close to being true. Just left after 5.5 hours and did not get seen. Waited 2 hours and did not move on list.liars" - thomas

May 29, 2023, 12:53 AM
Umass Memorial Medical Center Inc: "Beyond disgusted with this entire facility. Had spine surgery less than 4 days ago and due to an accidental situation during the surgery am not supposed to be upright and also with restrictions of my spine surgery o should not be stuck in a chair I made this known to er nurses for them to show no compassion and just leave me. Sitting there talking about no beds. I’ve seen people in beds in hallways in both umass hospitals so that’s bull. I am sure there wasn’t a room but I wouldn’t have cared if they put me on a cot in the middle of the waiting room. I just couldn’t be upright. Tried calling on call ortho dr multiple y times with not a single call back over two hrs despite them being the ones who told me to go. Just all around disgusting treatment. I left without being seen as did several others " - Katherine

Mar 30, 2023, 6:34 AM
Umass Memorial Medical Center Inc: "Almost 7 hours with my son without seeing a doctor.... He is vomiting and with diarrhea.... It's a child.. inhumane... Unbelievable..." - Bert

Jan 03, 2023, 11:54 AM
Umass Memorial Medical Center Inc: "STILL here it’s going on 10 hours soon" - Johnny

Dec 02, 2022, 10:25 PM
Umass Memorial Medical Center Inc: "11 hours without seeing a doctor " - Jennifer

Dec 02, 2022, 10:24 PM
Umass Memorial Medical Center Inc: "11 hours without seeing a doctor " - Jennifer

Oct 04, 2022, 12:28 PM
Umass Memorial Medical Center Inc: "Came to ER with breathing issues (otherwise would have seen regular doctor). Feel dizzy and it’s very hard to breath. Been waiting for over 4 hours. I should have went to urgent care. " - Shelly

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