Texas Health Presbyterian Hospital Plano Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Texas Health Presbyterian Hospital Plano save lives? 7% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	15%
Heart Failure	12%
Pneumonia	10%

Infectious Disease at Texas Health Presbyterian Hospital Plano

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	64
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 25m

Non-critical cases where patient is discharged have total visit time of 2 hour and 37 minutes

Serious cases where patients are admitted have 2 hour and 48 minutes to be admitted, then an additional 1 hour and 20 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

78% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Texas Health Presbyterian Hospital Plano Stories

Share your experience

Aug 04, 2021, 3:34 AM
Texas Health Presbyterian Hospital Plano: "Brought my mother in hours ago (8pm)was quickly taken back and tests drawn. Then sat in waiting room until midnight. Taken back to a room at that time but have not heard from anyone yet. (2:30am now) An occasional update on status at least would be appreciated! " - Clg

Feb 17, 2021, 2:29 PM
Texas Health Presbyterian Hospital Plano: "Presbyterian hospital of Plano failed to diagnose cancer or a fractured rib in spite of doing CT scans. I pointed to the painful rib and said I was concerned about metastatic cancer. The ER doc ordered a CT chest that did not go down far enough to show the rib in question. I told the ER doc and nurse I thought the CT was not taken of the right area. They both denied it. Such arrogance not to double check for the truth. They had no diagnosis for the rock hard painful lump in my back even though I told them I was a cancer patient and I wanted to rule out metastatic disease. Interestingly, a CT of the abdomen done for another issue one month before at this hospital showed the cancer but the radiologist missed it. This is the third radiological procedure that has been grossly in error at this hospital. I would strongly recommend against anyone going to this hospital for any reason." - John

Dec 30, 2020, 11:45 PM
Texas Health Presbyterian Hospital Plano: "Daughter went in the ER at 1PM. Sat in waiting room with covid patients, she is negative for covid and was in due to Hep A. Waited until 7:30 PM to get a room which was going to be in ER all night. When in room finally, no one checked on her except for initially, no one asked her if she needed anything to drink or eat....she had been there SEVEN hours. They put her in the room, connected her to monitors and fluids. This was the doctor’s recommendation that she be “monitored”. Can’t wait to see what how much this bill will be for substandard care and I will dispute it. I’m very disappointed with the service, I expected better with Presby. Let me add that while in the ER , in the back where the rooms were, it wasn’t as if they were over-flowing with patients from what I could tell. I’ve worked in ER’s throughout the metroplex and I’m aware of what busy looks like. " - Jeanne

Apr 21, 2020, 6:24 AM
Texas Health Presbyterian Hospital Plano: "Don't go here if your in pain. Kept me in Er overnight never gave me anything for my kidney pain. Had to wait until i was admitted." - Deborah

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