Tennova Healthcare Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Tennova Healthcare save lives? 9% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	17%
Heart Failure	13%
Pneumonia	12%

Infectious Disease at Tennova Healthcare

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	56
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	20

Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 10 minutes

Serious cases where patients are admitted have 2 hour and 25 minutes to be admitted, then an additional 1 hour and 50 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

67% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Tennova Healthcare Stories

Share your experience

Jan 26, 2024, 2:04 PM
Tennova Healthcare: "Worst ER ever
Waiting over 2.5 hours
Likely blood clot
Probably die" - Louis

Oct 12, 2022, 5:34 PM
Tennova Healthcare: "BEWARE of Tennova: Took my hubby to ER bc his toe was infected and the infection was traveling up his leg (scary) they immediately started him on Vancomycin (strongest antibiotic available) the first day they removed 1/2 of big toe gave him pain meds. He went unresponsive and nobody would listen to me, I told everyone that something was wrong!! Day 2 evening shift, I was beside myself concerned and finally got an awesome nurse to listen. She called in the doctor who was useless to say the least but thank God the doctor who checked him into the hospital was beside the useless doctor as she was dictating, the ER doctor came to check on him and they rushed him to ICU. I didn’t find out for hours that they had to Narcan him to bring him back, during the ordeal he had 2 strokes. He went from working 40-50hrs per wk in auto parts & a volunteer KCSO office to being confined to a wheelchair and on disability. It’s so sad!! AVOID THIS HOSPITAL!!" - Jess

Jul 18, 2021, 5:16 PM
Tennova Healthcare: "I came in over a spider bite looks really bad waited 3.5 hrs then waited in the other waiting room for another 45 mins or so then nurse practioner came got me put me in a CHAIR IN HALLWAY never LOOKED AT BITE 6seconds I was told take benadryl when my bite was serious an still is serious hate this happened not the first time I was bitten by a tick an gave antibiotics thru triage when my whole arm was infected an ended up with staph I have congestive heart failure so this is ridiculous this isn't an A ER " - Lisa

Dec 13, 2020, 7:15 PM
Tennova Healthcare: "I’ve been wait a hr in severe pain" - Mariah

Aug 03, 2019, 11:28 AM
Tennova Healthcare: "Well here I go and I am doing this while I am still fuming over the quality of care my Adult daughter received and I received....1st night went to er wait about 45 minutes after I had asked for help while my daughter was in the er bathroom in sever pain and vomiting on the floor. took three tries and the floor was filthy just plain filth..None caring facility 2nd night again was told by receptionist WHEN she made eye contact to me I mouthed if she could open door I apparently interrupted her conversation with someone about outside things and I was told by her I was rude and I needed to wait my turn and DON'T interrupt my conversation. Really now why such meaness. 3rd night now this is all within 5 days....she is waiting with high high blood pressure on the bed puking in pain well I was told to leave by security, I was called a threat because I wanted them to put fire under their butts but because of shift change all they wanted to do was talk about how crappy the patients were that night even the doctor..I stood out in the nurse station and not one asked me if I needed help AND I get told I am causing trouble well so be it the trouble was not one person in that hospital er cares,,SHAME on Tennova" - Ruby

Apr 07, 2018, 2:31 PM
Tennova Healthcare: "Been here since around 6:30 am and it’s 2:30 pm and are admitted but still waiting on ‘official’ Hospitol dr to come into order bed.exhausting for family who has had no food or slerp
" - Judy

Nov 16, 2017, 11:37 AM
Tennova Healthcare: "2nd trip to ER in the last 3 months reveals excellent care and excellent staff and nurses. I have not been admitted in many years, about 20, since my kids were born here. It needs a good cleaning and not soon enough. Also, my Dr. Was not very knowledgeable or helpful re:. My diagnosis and future treatment plan, and sorry he needed a shower." - Patricia

Jan 03, 2017, 12:37 PM
Tennova Healthcare: "My husband was a patient at the St. Mary's location on March 24-25, 2016 for a shoulder replacement surgery. While scheduling the surgery and pre-op testing, we found out that Tennova was no longer "in network" for Cigna Insurance. After much negotiation with Cigna, they agreed to treat the surgical procedure as "in network" due to the time consideration involved if my husband had to find another doctor. We have been dealing with billing issues since that time. What it has all boiled down to is that Cigna did pay at the "in network" rate, however, Tennova has refused to bill the required pre-op blood work and X-rays as part of the medical procedure, which amounts to a double charge and has likewise doubled charged us for surgical items that are considered a part of the surgical procedure cost. The doctor's office had assured us that the pre-op testing was part of the surgical procedure.

Obviously our insurance will not pay for double charges and we are now faced with the choice of paying an ADDITIONAL $1755.00 or not paying, having it turned in on our credit and paying subsequent civil litigation fees.

As of now, we have entered into a payment plan for the double charges.

I am sending you this email to let you know I will be sharing this experience with KOC so that I can urge them to give their patients other options besides Tennova and I will be sharing it on the different on line rating sites for area hospitals for people to consider when choosing a hospital." - Darby

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