Southwest General Hospital Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Southwest General Hospital save lives? 8% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	16%
Heart Failure	10%
Pneumonia	10%

Infectious Disease at Southwest General Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	4
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	12

Emergency Room Wait Time Ratings

Time until initial exam: 1h 0m

Non-critical cases where patient is discharged have total visit time of 2 hour and 24 minutes

Serious cases where patients are admitted have 3 hour and 22 minutes to be admitted, then an additional 2 hour and 35 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

61% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Southwest General Hospital Stories

Share your experience

Mar 26, 2021, 3:54 PM
Southwest General Hospital: "So dirty from the moment you walk in whole first floor!’ Some nurses and assistants didn’t want to wear masks got upset I asked them to while they sniffled grossly so much. They want me to provide urine it was discussing!! That’s right they to to clean well. And ppl sleeping all over the floor their nasty floors!!!! They had to clean a chair for me to sit all night. Provided me no service. I was there from 1:00am-9:45am and are charging $5000 for those hours only. I called Director Patsy Escobar, who should listen as she has her degree for her position, she was so rude and said they have a right to obtain what they want. NEVER NEVER go there! " - Yvonne

Dec 05, 2020, 12:51 AM
Southwest General Hospital: "I would like to recognize four PacIcu nurses MAYGON, MARY, ADRIANA AND JASMINE for there outstanding work, for saving my son life, ER head nurse SHANNON and two male nurses and DRs that brought my son back to life, you all are guardian angels in our eyes. All of you all. pac Icu you all are amazing you all work together and show so much compassion for the family this hospital is the best. Thank you all. From the bottom of our hearts, " - ESMERALDA

Nov 09, 2020, 4:23 PM
Southwest General Hospital: "Please don't hesitate to take your elderly parents anywhere but here for emergency room care after being placed in a hallway for covid-19 suspects witch my father did not have the staff never notified registration he placed him there my father was left in that hallway sick begging for help and was told somebody will get to you as it turns out the person that placed my father in that hall went home and registration didn't know he was there! He could of died but nobody even asked his name as if he didn't matter because he's old probthas Corona virus gonna die anyways was the attudute he encountered once I finally got thru to someone he has been ignored for so long no apology no placing him at the front of the line just oh well it happens was the attitude I wasn't nasty nor wasbmy elderly father he didn't deserve to be treated worse than garbage if you care about the elderly Don't take them to s w general they deserve to die with dignity not in a hallway." - Sherry

Nov 09, 2020, 4:23 PM
Southwest General Hospital: "Please don't hesitate to take your elderly parents anywhere but here for emergency room care after being placed in a hallway for covid-19 suspects witch my father did not have the staff never notified registration he placed him there my father was left in that hallway sick begging for help and was told somebody will get to you as it turns out the person that placed my father in that hall went home and registration didn't know he was there! He could of died but nobody even asked his name as if he didn't matter because he's old probthas Corona virus gonna die anyways was the attudute he encountered once I finally got thru to someone he has been ignored for so long no apology no placing him at the front of the line just oh well it happens was the attitude I wasn't nasty nor wasbmy elderly father he didn't deserve to be treated worse than garbage if you care about the elderly Don't take them to s w general they deserve to die with dignity not in a hallway." - Sherry

Compare hospitals in Bexar County