Our Lady Of Lourdes Regional Medical Center Ratings

Lafayette, LA 70508
Phone: (337) 470-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Our Lady Of Lourdes Regional Medical Center save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure11%

Infectious Disease at Our Lady Of Lourdes Regional Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 25 minutes

Serious cases where patients are admitted have 2 hour and 29 minutes to be admitted, then an additional 1 hour and 52 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Our Lady Of Lourdes Regional Medical Center 4.7 out of 5 based on 46 ratings. 46 user reviews.

77% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Our Lady Of Lourdes Regional Medical Center Stories

Oct 13, 2015, 1:58 AM
Christus St Frances Cabrini Hospital: "Been waiting to be seen in the emergency room since 2pm yesterday with pregnancy complication and it's now 12:57 and still waiting" - Sean

Apr 10, 2015, 4:31 PM

Apr 07, 2015, 5:36 AM
Morehouse General Hospital: "THE WORST ER I'VE EVER BEEN TO. I HAVE FOUR KIDS AND WOULDN'T BRING A DOG TO BE TREATED. NO BEDSIDE MANNERS. MY 3 YEAR OLD WAS TRAUMATIZED BY BIT BEING TALKED TO BEFORE THEY TRIED to do nose and throat swab. Was put in headlock for nose swab. This was around 6 in evening had him at Glenwood 7 hours later with strep throat two ear infections stomach infection a bad coughing. Moorehouse said he had upper respiratory infection was all. Total miss diagnosis. His doctor was something life Gooch a lady. She never introduced her self was most worst service ever in my life " - Melissa

Jan 17, 2015, 3:23 PM
Touro Infirmary: "The staff at this hospital has been the most rude I have encountered in a very long time.\r\n\r\nThe emergency room staff was wonderful. The surgery staff was excellent. The Acute Care Unit on the 6th floor is the worst care possible. They need to close that unit completely down and re staff the entire unit. There was several incidents while my sister was hospitalized in the Acute Care Unit which was completely uncalled for and avoidable. For one, the techs came in at the beginning of shift change to introduce themselves but that is the last you see of them until the end of the shift when they come in to introduce you to the next tech shift which you will not see either. The nurses have some of the worse bedside manners I have encountered. The entire time she was there no one came in to check on my sister or the other patient in the room with her unless you press the nurse button continuously and even then it takes 3 to 4 hours for anyone to come in the room to see what is needed. The doctors need to get together and make sure they all agree with the treatment plan for the patient and explain it to the patient and answer all questions clearly for the patient and their families before rushing out of the room. One doctor comes in and tells you one thing and another doctor comes in and tells you another thing and it is completely different than what the attending physician has written down. It is really horrible when the student doctors are better at your treatment than the resident and attending doctors put together. After all of the confusion I personally called one of my sister's specialist to find out what the treatment should be upon discharge and so the specialist's nurse asked me to ask the nurses station for the fax number so they could fax orders there for my sister's discharge treatment and the nurses just sat there ignoring me so I said excuse me three times before anyone acknowledged me and when they did it was in a very rude manner. I asked for the fax number and was very rudely given the fax number. The specialist's nurse stayed on the phone with me the entire time to be sure the fax went through and that I received it. I watched the fax come through and they continued to sit there. I said I am on the phone with my sister's doctor office and they just faxed orders for her discharge treatment for me. The RN supervisor or at least I think she was because she was standing over the charge nurse telling them how to do something on the computer very rudely grabbed the papers from the fax machine and fumbled through them without even looking and rudely told me there wasn't any fax this is all just copies. So I told her I am on the phone with the doctor and they just faxed it and I watched it come through. She continued to argue with me to the point I got so upset I began to shake and cry and had to walk away. The nurse on the phone could not believe the way we were being treated. The doctors even got very rude with the nurses doing my sister's plasma exchange just because she told them they could do the plasma exchange while doing the IV Solumedrol treatment. The doctors came in and told us her plasma exchange treatments would be at 9:00 a.m. when the plasma exchange nurse checked with the ATC unit on the 3rd floor which is the unit who does the plasma exchanges it was scheduled for 11:00 a.m. NOT 9:00 a.m.\r\n\r\nI will be recommending to anyone I know or speak with to NEVER use Touro Infirmary Hospital after the experience my sister has had. This was a nightmare from the time we walked in the door. I am very understanding of the medical field and I take a lot before just completely breaking down and I completely broke down during this experience. Is it not enough that we are going through a very terrible time with my sister loosing her eye sight, muscle functions, etc. with recently being diagnosed with primary progressive multiple sclerosis that we must also be treated in a manner such as we received at this hospital?\r\n" - Alicia

Nov 21, 2014, 2:12 AM
St Francis Medical Center: "I took my husband to St. Francis Wednesday, 11/12/14 at 8:00. He is awaiting a heart transplant. He was taken back and assessed immediately. The nurses and Dr. Sullivan were GREAT!! At 11:30pm Dr. Sullivan told us that he would be admitted, everything was done, we just had to wait for the hospitalist. 4 hours later the hospitalist, a young female, finally appeared. She smelled of cigarette smoke but did say she was trying to quit. Total time in the ER: 7 hours 40 minutes. Absolutely ridiculous. " - Dawn

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