Our Lady Of Lourdes Regional Medical Center Ratings

Lafayette, LA 70508
Phone: (337) 470-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Our Lady Of Lourdes Regional Medical Center save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure11%

Infectious Disease at Our Lady Of Lourdes Regional Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 25 minutes

Serious cases where patients are admitted have 2 hour and 29 minutes to be admitted, then an additional 1 hour and 52 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Our Lady Of Lourdes Regional Medical Center 4.7 out of 5 based on 46 ratings. 46 user reviews.

77% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Our Lady Of Lourdes Regional Medical Center Stories

Dec 29, 2017, 5:41 PM
Christus St Frances Cabrini Hospital: "I wish to file a complaint against the Emergency Room care at the hospital in Alexandria, La. This hospital has always been my hospital of choice, but not anymore. I will never go to the ER there, are alloe myself to be hospitalized there. The care and consideration for patients, in the ER, is a disgrace. My wife has been there twice in a week. She was involved in a head on collision a few weeks ago. The ER doctor said she only had bruises and sore muscles caused by the airbag and seat belt. Since then she has been having severe lower back pain. I took her back to the ER about 5 days ago. She waqs in such pain she screamed out with every movement. The ER staff didn't even bother to take an ex-ray. They just told her the pain was temporary. Four days later, she was much worse. She couldn't even get out of bed or walk on her own. I had to call an ambulance to transport her to the ER. The incompetent Physician's Assistant who tended to her had her talen to have an MRI done, in a closed chamber. My wife was in so much pain, and afraid of the MRI chamber that she panicked and demanded to stop the procedure. The Physician's Assistant then wanted to send her to a city 3 hours away, during a storm. My wife refused because she was in to much pain to make the trip. The next day, my wife called to complain about the treatment, and a lady in patient services said she would my wife for an MRI in an open air chamber, here in town. In fact, St. Francis Cabrini is affiliated with the place, which the Physicians Asst. should have known. But, the next day when the MRI was suppose to be scheduled, nothing was done. I phoned the lady in patient services, today, and was told the MRI hadn't been scheduled and the lady wouldn't be back in the office until after Jan. 1st. Mean while, my wife has been bedridden, unable to stand the pain of even moving and wetting herself, daily. In my opinion, the lack of professionalism, knowledge, concern for patients, lack of compassion and just plain ignorance and lack of caring has been a travesty and a nightmare.\r\n. " - James

Dec 21, 2017, 5:10 AM
University Medical Center: "Told me my poor reaction to caffeine was due to my new mental disorder “Cannabis Use Disorder”, which apparently is a disorder you have if you’ve ever smoke marijuana. If you ask me, that’s unprofessional. I went there because my pulse was weak and they focused more on the marijuana in my system than the fact that my heart wasn’t functioning properly. What a joke. I was forced to go here due to my lack of healthcare and now that I have it, I will never be returning to this greedy sack of crap. Like I told them I had a UTI, I guess they didn’t believe me because now I have to pay $250 for a C/T scan I DID NOT need (they came back and told me I had a bladder infection haha aren’t they just great). Not to mention the time I was dehydrated and it took a whole team of 5 nurses to epically fail to put an IV in my arm and left a massive bruise, and guess what?? I still was not properly treated. So yea, think twice before entering potential death because they really do not care about their jobs. " - Shelbie

Dec 06, 2017, 9:04 PM
Lakeview Regional Medical Center: "I never had a bad experience at Lakeview Regional Medical center until today while in the ER after a MVA. If I could rate my experience it would be a 1 because that’s exactly what it was! The ER doctor J.Lawrence was beyond rude and unprofessional. She suggested otc Tylenol and ibuprofen for what she dx me with a muscle strain! When I asked her has she ever been in a MVA and how did she feel the day after? She replied you’ve been discharged and I’m not answering anymore questions and walked out! Why walk out and not answer a simple question because she knew damn well Tylenol doesn’t work and neither will ibuprofen for the pain me or my daughter feel and the pain we will feel for the next couple of days! But she gone bill me for services and she didnt do Anything! Hell I have Tylenol and ibuprofen at home so if that would have worked why would I be in the ER!! Hell I didn’t ask her to prescribe a narcotics I asked her to at least give us a prescription for muscle relaxer! She was very rude unprofessional for walking out and she has a bad attitude! While the nurses were great just sorry they have to work with someone like her!!!!! I don’t really care for St. Tammany but I guarantee I won’t be coming back to Lakeview ER!!! We were in and out not one person asked for our pain level but offered us Tylenol and all she (Lawrence) asked was where our pain was! Ordered X-rays and said we were good to go! While talking to her about the muscle relaxer I told her I have pain in my neck my shoulders and my mid back area and in both of my arms down to my elbow! She didn’t care or show concern about the pain I described! " - Charlotte

Nov 17, 2017, 6:57 AM
North Oaks Medical Center, L L C: "I want to North Oaks Hospital in October went into the ER with severe case of pneumonia spent 11 days there was very satisfied with the overall experience would definitely go there again if needed a very professional staff of doctors and nurses" - Marty

Oct 17, 2017, 8:15 AM
West Jefferson Medical Center: "I Cynthia Anderson was very disappointed with my ER visit.\r\nI was in a car accident on Saturday did not receive any care other than a pain pills. No Cray or exam. The Dr. Ask me a few questions and walked out, than the nurse or aid asked me did I have someone to pick know me up I stated that it nothing was done for me the young lady asked me to get in the wheelchair she rolled me down the hall .\r\n I was than put into a storage room where the extra while waiting to speak to the charge nurse. \r\nI felt very disrespected I started to crying and finally rolled into the waiting room.\r\n\r\n A VERY Disappointed patient give the ER zero star.\r\nCynthia anderson\r\n\r\n\r\n" - Cynthia

Sep 24, 2017, 7:21 PM
North Oaks Medical Center, L L C: "I'm a high risk pregnancy and visited the ED with severe abdominal pains only to wait 3 hours before leaving. I never was called it is ridiculous no wander so many tragedies happen in their ED. It's a local hospital in my area I can only hope for future improvement." - Shan

Aug 29, 2017, 9:09 AM
Our Lady Of The Lake Regional Medical Center: "The worst hospital I have ever been in my life I have one good nurse last night and that was it the one Sunday or Monday was absolutely awful it took 2 hours for her to come clear and IV pump it was it's been the absolute horror experience I would never ever come back the only reason why I had to is my surgeon was doing surgery here instead of womans and I had to come here otherwise I choose Lane Regional Medical Center in EJ or woman's this has been a total nightmare I haven't had a tray in 4 days they don't seem to care even though the doctor that came in said I needed one this is absolutely the worst experience of my lifetime" - Gina

Aug 01, 2017, 10:18 AM
: "7-31-17 Acadian ambulance services drove my wife to a hospital that they knew had 2 hr wait time and put her n wheelchair passed out with me and 8 yr old son to hold her up and hold like bag for her ,upon asking Acadian ambulance service to pls drive my wife to Our Lady of lake in Walker (20 min) east they informed me I had to call 911 iwhile I stood holding my wife up and they would dispatch my to Acadian upon contact on phone I was told they would not transport her (with 4 ambulances sitting out side .then I had to literally fight with them to load her up in my personal truck to transport her to OLOL in walker that treated us like we were in the penthouse of Trump tower .Thanks to all of the great folks at Our Lady of the Lake (Walker LA)\r\n IF IM ON MY DEATHBED I WOULD PASS UP NORTH OAKS HOSPITAL AND NEVER USE ACADIAN AMBULANCE " - Jamie

Jul 03, 2017, 1:39 PM
St Elizabeth Hospital: "The physians and nursing staff are above and beyond the best superbly in tune with all aspects of medicine. being a patient was a great experience!! Through out the state and my personal experience with hospitals and clinics which I am considered a great person to rate this , being I was a caregiver for my father.I have been to various hospitals for his RA , Heart, internal ,podiatry, Chiropractacal, Colan, dialysis,psychological to the final.hospice; He had Top Specialist in all the medical fields I named I had the pleasure to meet specialists Top in their craft !! CIA and ENT of thinadaux and Houma which the amg clinic on Dunn street also in Houma for final peace which Drs assisted in my fsthers final transition. I was a patient at St Elizabeth's and they were absolutely a class A team of Intelligent and compassionate health workers and Brialliant Dr.s , I feel very good and put 100 percent confidence in the well organized and attentive staff THANK YOU !!! God bless you all for giving me a great warm reception and a healthy departure Truly and Respectfully, Darlene Jacobi" - Darlene

Feb 09, 2017, 9:21 PM
Christus St Frances Cabrini Hospital: "I went in today at 330 with chest pains. Sat in the waiting room the whole time. At 740 I went and asked how long it would be. Talked to a dr and he said in 5min I would have my discharge papers, 30min later the nurse still hadn't gotten them and was calling another patient. I left without my scripts or paperwork. That place is ridiculous! I was there with chest pains and had to sit out in the waiting room with everybody coughing and stuff! I will not be back!!!!" - Kimberly

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