Mercy Medical Center Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Mercy Medical Center save lives? 12% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	13%
Heart Failure	10%
Pneumonia	11%

Infectious Disease at Mercy Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	28
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 1h 19m

Non-critical cases where patient is discharged have total visit time of 3 hour and 5 minutes

Serious cases where patients are admitted have 3 hour and 56 minutes to be admitted, then an additional 2 hour and 12 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

64% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Mercy Medical Center Stories

Share your experience

Jan 07, 2024, 8:23 PM
Mercy Medical Center: "My friends father waited over 6 hours in the waiting room. He’s diabetic, has a fib and was febrile the entire time. Took a friend who is a nurse to contact a supervisor to get him seen. No food or water for 6 hours as a diabetic is unacceptable " - Elise

Mar 18, 2023, 2:45 AM
Mercy Medical Center: "I came with my brother who severely cut himself at work. We arrived at 8:30 PM. It is now nearly 3 AM. No one in the waiting room has been here longer. Several people who got here hours after us are being called in. We were told at 12:30 he was almost at the top of the list. I saw three names before him. At least 6 people have been called since then. Several people have gotten angry and left and they were here for a significantly shorter time. This is ridiculous." - JENNIFER

Feb 18, 2023, 3:15 PM
Mercy Medical Center: "When to mercy never again in my life they do not care for patients when real sick they treat me like dog came home they told me to wait 7 hours so they see me go back on the ambulance and they still treat me like dog when to holokethey told me I have the covid" - Carmen

Feb 10, 2022, 11:21 PM
Mercy Medical Center: "First and last time here. Either understaffed, or don't give a shit.
Either way, never again!" - Lb

Feb 10, 2022, 10:58 PM
Mercy Medical Center: "4 hrs and counting" - Lb

Apr 26, 2021, 9:09 AM
Mercy Medical Center: "On Saturday 24, 2025 I returned to the ER for acute pain due to Herniated Cervical Disk c6-c7 as instructed from the discharged papers given to me on Thursday 23,2012 when I was admitted for treatment.
I waited 2 hours and I noticed that patients that came after me were been attended. I ask a charge nurse the reason why and she stated that my issue was chronic. Does this nurse seem to subjectively accuse me of a person that comes to the ER to get a fix for pain?
I am allergic to all NSAID drugs to being with, I am 69 years of age, never have been addicted to drugs and I refused to see medical staff at Mercy Hospital treating me like that. They left me to go home without any treatment. I would like for the Administration of this Hospital to follow up on this. That is why your existing rating is so low, unless the Adm. tackel this issue your Hospital rating will continue to decline. I am preparing to get Media coverage on this issue.
" - Melvin

Dec 13, 2016, 4:24 PM
Mercy Medical Center: "Slow how slow can you be will never come back" - jesse

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