Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Mercy Hospital Ratings

565 ABBOTT ROAD
Buffalo, NY 14220
Phone: (716) 826-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Mercy Hospital save lives? 1% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure11%
Pneumonia12%


Infectious Disease at Mercy Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
148
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
4


Emergency Room Wait Time Ratings

Time until initial exam: 0h 25m

Non-critical cases where patient is discharged have total visit time of 2 hour and 22 minutes

Serious cases where patients are admitted have 3 hour and 57 minutes to be admitted, then an additional 2 hour and 14 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: BELOW AVERAGE
Mercy Hospital 4.35 out of 5 based on 17 ratings. 17 user reviews.


54% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty
  • Rooms were often noisy at night




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Mercy Hospital Stories



Dec 13, 2021, 6:37 AM
Mercy Hospital: "At Mercy Hospital ER on 12/13/21 at 6:37 am with wife. She came in by Ems at 4:00am put her in the waiting room. Still not seen.some folks been there since 11:00pm 12/12" - Ray

Mar 14, 2021, 3:54 AM
Mercy Hospital: "Got in the hospital at 1:30 am. Stated I fell backwards on steps unable to breath, possible broken ribs, damage to my lungs, unable to move instead of telling me There is ONLY 1 DR and been given the choice to stay or leave before putting me in triage for hrs in agony, they didn't instead I get ATTITUDE from nurse. I could say more but don't have the strength. Im so disgusting about this hospital. Had to leave, I have no choice." - Debralee


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