Medstar Franklin Square Medical Center Ratings

9000 FRANKLIN SQUARE DR
Baltimore, MD 21237
Phone: (443) 777-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Medstar Franklin Square Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure9%
Pneumonia9%


Infectious Disease at Medstar Franklin Square Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 0 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 13 minutes to be admitted, then an additional 2 hour and 35 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Medstar Franklin Square Medical Center 4.65 out of 5 based on 41 ratings. 41 user reviews.


71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Medstar Franklin Square Medical Center Stories



Jun 14, 2019, 9:22 PM
Medstar Franklin Square Medical Center: "I went there with respiratory distress. Was taken in by triage within an hour...from there it was a NIGHTMARE!! EKG, xray, labs done while in the triage area. For those in emergency medicine, I was an ESI 2. Was left in a crowded triage area in continued respiratory distress with NO reassessment, having to have husband ask for breathing treatment for 6 HOURS!! Not one staff member came to check my status even though I was short of breath with audible wheezing and coughing. Was taken back to room after six hours and threatening to sign out and go to another hospital. Nurse came in and said "they ordered this medication (solumedrol) a couple of hours ago when you were in triage". Oh...wait a minute...IV line was blown. Nurse: "I'll check with the doctor". 45 minutes later...still no medication or doctor assessment. Finally brought in 60mg of prednisone PO (by mouth). Still short of breath and audibly wheezing. Doctor breezes in long enough to ask why I was there and my medical history (wait...that's all immediately available in the chart....but no nursing assessment done since arrival almost 7 hours earlier). Door to doc time (not PA time was over 7 hours) Another breathing treatment and doctors now changing caregivers. Second doctor comes in and says "you're still wheezing I want to admit you". I was so upset by this time I told him no...prescribe steroids and send me home.

From walking in the door to room time to medical care, it puts patients who are actually sick at risk and patient safety is non existent.

I am NOT a normal patient, I am actually an ER nurse with over 10 years experience in the emergency room setting. There was NO EXCUSE for the way things went with my care. For the first time EVER I actually considered writing this hospital ER up for putting patient risk/safety in jeopardy."
- Sue

Mar 20, 2017, 6:54 PM
Medstar Franklin Square Medical Center: "I have been in the ER for 7 hours and counting .I have gone to the patients intake counter twice . The first time the receptionist symphathized with me and said the wait time shouldn't be more than 6 hours. She informed me that I had only one patient in front of me .At that time I had been waiting for about 5 hours. After 6 hours spoke to a not so sympathetic who said that you have been here 6 hrs 23 minutes and there are two patients who have been here longer . There have also had several ambulances and she had no idea when I would be seen. Wow what a difference between the two receptionist . Now 7 hours still have not been seen. " - Shela

Dec 17, 2015, 1:23 PM
Medstar Franklin Square Medical Center: "On December 14, 2015, I had a procedure performed at a medical office on the Franklin Square Campus. The procedure went very wrong. A blood vessel was struck and I began to bleed very badly. Three doctors tried to stop the bleeding and could not. I was transported to the Franklin Square ER by ambulance. The doctor asked the ambulance tech if they were going to start an IV. The tech said in the ambulance. However, after getting in the ambulance no IV was started, I was told the ER would only dispose of the IV and replace with their own and because we were only traveling across the street no IV would be connect to the needle which had been placed in my arm. I waited in the ER hall for about thirty minutes before I was briefly looked at by the triage nurse. After the ambulance tech told him how badly I was bleeding, he said he would not uncover or look at the bleeding site because the doctors had covered it and he was not going to mess with that. In other words he never assessed the bleeding. Instead he placed me in the waiting area for over 4 hours without even check the amount of bleeding. The doctor from Advanced Radiology contacted the hospital to obtain a status report and was shocked to find out I was in the waiting area. At her request I was taken to the back for evaluation. I could see the ER was very busy. However, there is no excuse for allowing a bleeding half-dressed patient who had been sent to the ER by several doctors to wait bleeding without any care or attention. I guest since I didnât die itâs OK. Well I say it is not! I would have preferred to have been directed to another hospital if they were too busy to provide me with care. It was the grace of God that I didn't bleed to death. I would never recommend Franklin Square ER to anyone I cared about. Very Unsatisfied customer. " - Very

Apr 09, 2015, 12:02 AM
Medstar Franklin Square Medical Center: "Arrived at Franklin square on April 8 2015@10pm. After already of hour half of waiting for my bff to have her issues addressed she was told we had at least two/three hour wait. But at same time nurse told her she was fourth in line. Long story short it's BS what is going on at Franklin square the wait time is absolutely way to long no matter the nature of your issue, the waiting room is disgusting dirty... Bathrooms uncalled for. It's disgraceful. I will not be going there anymore. Please think twice before going there." - pissedofffemale

Feb 23, 2015, 12:49 AM
Medstar Franklin Square Medical Center: "The wait times was very long.A patient fell out in the er and the staff just laughed no concern for his health.The rest rooms was filthy no toilet paper. Had to wait for toilet paper. Got napkins instead. Never again I'll take the ride somewhere else instead. Thanks but no Thanks Franklin Square" - Melinda

Dec 28, 2014, 10:57 AM
Medstar Franklin Square Medical Center: "My uncle was brought to ER by ambulance 12/28/14 at 3:00 AM and it is now almost 11:00 AM and he is still waiting to be seen. The ER said they are "Coming off a 12 hour wait time." Sounds like an inappropriate staffing level which most certainly presents a danger to the patients!!! Not the first time I have heard this! Heard from an ER insider that they are frequently understaffed to a dangerous level! Next stop is an attorney!!" - Patrick


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