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Massachusetts Eye And Ear Infirmary Ratings

243 CHARLES STREET
Boston, MA 02114
Phone: (617) 523-7900

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Infectious Disease at Massachusetts Eye And Ear Infirmary

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
4
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 1h 13m

Non-critical cases where patient is discharged have total visit time of 2 hour and 10 minutes

Serious cases where patients are admitted have 2 hour and 8 minutes to be admitted, then an additional 1 hour and 44 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Massachusetts Eye And Ear Infirmary 4.7 out of 5 based on 38 ratings. 38 user reviews.


74% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Rooms were often noisy at night




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Massachusetts Eye And Ear Infirmary Stories



Mar 20, 2024, 7:10 AM
Wing Memorial Hospital And Medical Center: "Been here 2.5 hours and only one lady here and no one calling us. Not sure what going on behind the doors, every bed full? Doctors that busy when no one’s come in? ???? " - Peter

Mar 16, 2024, 6:28 PM
Wing Memorial Hospital And Medical Center: "Been here 2.5 hours and only one lady here and no one calling us. Not sure what going on behind the doors, every bed full? Doctors that busy when no one’s come in? ???? " - Peter

Mar 16, 2024, 8:36 AM
Wing Memorial Hospital And Medical Center: "Been here 2.5 hours and only one lady here and no one calling us. Not sure what going on behind the doors, every bed full? Doctors that busy when no one’s come in? ???? " - Peter

Mar 10, 2024, 3:57 AM
Brigham And Women's Hospital: "I had surgery on Jan 12, 2022, with Dr Lu, I was schedule for 10 AM, but I was called at 6 PM for back surgery, I don’t know at the time, why??, I finally was called at 6,!that my husband left bc I am from Springfield, and he was unable to stay, ( I arrived at the hospital at 7 AM, do the math) I was hungry, sitting in the waiting room with 5 spinal broken bones, in pain, and desperate., well I had the surgery and after one day, I was sent home on a 2 hours trip., well after this surgery I was seen only once, and all my back troubles, pain in my legs and hips that I cannot control., I had been calling and spoken with this David, and they refused to give me an appointment to see some doctors, they cut me open ( an incision about 14 inches, I had been fused from L one, to S one, an operation that had affected my hips and legs, I haven’t seen anyone in over two years, I am bedridden more, and what this David does with his rundown is: sending me to different doctors in which when I see them, they wouldn’t do anything and the 3 that I had seen, they just recommend that I should go back and seen Dr Lu, but this David had refused to make me an appointment and in the meantime I am fighting my back, hips, and leg pains the best I could, how can this place be so unreal and unreachable to treat a human being in this century., please, I am dying with pain, this surgery ruin my life, and I am at my wits ends trying to make an appointment with any doctor there, it’s being 2 years now that I haven’t been seen after that traumatic operation, what can I do?? This sucks, am I in an African country??, no, this is woman Bingham best???, seriously " - Eva

Feb 27, 2024, 3:39 PM
Sturdy Memorial Hospital: "I was recently a patient in the ER at Sturdy Hospital. I found everyone very caring and attentive to my needs. Other than the fact that I was there almost 8 hours and waited about 3 hours before being seen, all was good. I know all ER's are very busy now and they did all they could to try to keep me comfortable during the long wait. They were packed when I was there with patients in the hallway, but they were great giving care and working well under the circumstances we are now facing in the healthcare world. " - Pam


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