Mary Hitchcock Memorial Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Mary Hitchcock Memorial Hospital save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	11%
Pneumonia	13%

Infectious Disease at Mary Hitchcock Memorial Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	84
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 1h 5m

Non-critical cases where patient is discharged have total visit time of 2 hour and 48 minutes

Serious cases where patients are admitted have 2 hour and 25 minutes to be admitted, then an additional 3 hour and 53 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

76% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Mary Hitchcock Memorial Hospital Stories

Share your experience

Jul 23, 2023, 9:12 PM
Elliot Hospital: "I cannot stress enough how much I think patients and their families should decline to be in the care of Dr. Zheng. She is arrogant, dismissive, rude, and stated that she does not talk to patient’s families and/or their spouses as part of her practice.
My mother is in the ICU with cardiac issues, and we are moving her as soon as we can!" - Leigh

Jun 14, 2023, 8:56 PM
Concord Hospital: "Worst ER ever. Starting with the rudest, uncaring staff from the second we arrived on 6/9/23. Disgustingly filthy. Arrived with my husband at 12:39 pm and we were there until we finally just said we were leaving just prior to 8pm. He had just had heart surgery 6/6/23 at Concord Hospital and was discharged on 6/8/23.
He was brought in with issues that were quite frightening to him, 2 being dizzy and lethargic. At the front desk upon entering the ?rn checking him in told him he couldn't sit in the chair at the desk, that he needed to stand and answer questions. He said he was Dizzy. Her response in a nasty tone was"you still need to answer questions" her response made no sense as he wasn't refusing to answer questions, he just needed to sit so he didn't faint. It got worse from there. Your administration should be embarrassed by the ER care you give and the filthy condition. Urine on the floors of bathrooms. This was the same urine that had been there since we got there. My husband asked one of the nurses if there was a cleaner one he could use and her response was "yes, the one at your house" then she laughed and acknowledge that they weren't clean.These were only few of the highlights of his visit. The staff seemed to hate it there and were taking it out on the patients. Sad part you'll still get paid for such awful care." - Dee

May 21, 2023, 1:18 AM
Elliot Hospital: "Waited 6 hours and the doctor never even came out. " - Tommy

Feb 18, 2023, 12:54 PM
Concord Hospital: "I was left languishing in excruciating pain and vomiting bile in the ER waiting room for nearly 7 hours before being seen and treated. Doctors and nurses were excellent but I don't know what was going on with triage. Maybe they thought I just had a "tummy ache" or something, but because of their inability to prioritize appropriately, I was unable to get the procedure I needed the following day which had been scheduled for months, and I have been left in constant pain for the past 3 days. Had they listened and understood the severity of the situation, my body likely would not have sustained this lasting damage, which has prevented me from functioning in not only normal, everyday activities but also my job, school, and other responsibilities. This type of treatment of people who are in true emergency, life-threatening situations is unacceptable and needs to be reviewed. If there are no beds, then treat people in the hallway, there is no excuse for leaving people in life-threatening situations to sit in a waiting room." - Beth

Jan 07, 2023, 1:01 PM
Elliot Hospital: "Double that time, ie, 6 hours is closer to it." - Greg

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