Hillcrest Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Hillcrest Hospital save lives? 12% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	16%
Heart Failure	10%
Pneumonia	9%

Infectious Disease at Hillcrest Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	168
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 20m

Non-critical cases where patient is discharged have total visit time of 2 hour and 40 minutes

Serious cases where patients are admitted have 2 hour and 45 minutes to be admitted, then an additional 2 hour and 8 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

62% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Hillcrest Hospital Stories

Share your experience

Aug 23, 2023, 10:05 AM
Hillcrest Hospital: "Took my mom to the Hillcrest ER b/c overnight she became unable to walk following a heart procedure the day before. Got seen fairly quickly for an EKG but then were sent back to the waiting room, got called in for a chest X-ray 2 hours later...then we waited and waited and waited. Some people had been there since noon and it was already after 11PM. One woman had severe side pain and was sitting there crying. I've been to other ERs and they were not like this, we were seen and released within a few hours. We waited around for about 6 hours and it had gotten really late and we were still 15th in line and they said it would be another 3 hours at least. My mom started to feel better (it was a drug reaction) so we left. Just read that since we left insurance won't pay for the visit. Well, we're not paying for it! Unbelievably awful. I will NEVER go to that ER unless my eyeball is hanging from it's socket or I'm bleeding out. If you're just feeling crummy, go to Urgent Care or wait and see your doctor, you'll wait just as long but in the comfort of your own home instead of the frigid, ugly and utterly depressing and hellish Hillcrest ER waiting room. " - Nikki

Dec 29, 2022, 6:15 AM
Hillcrest Hospital: "I have been here with my husband having chest pain and bp off 200/97. Many people have been here long before us. It has currently been 12 hours. " - Hollie

Dec 29, 2022, 6:13 AM
Hillcrest Hospital: "I have been here with my husband having chest pain and bp off 200/97. Many people have been here long before us. It has currently been 12 hours. " - Hollie

Dec 29, 2022, 6:13 AM
Hillcrest Hospital: "I have been here with my husband having chest pain and bp off 200/97. Many people have been here long before us. It has currently been 12 hours. " - Hollie

Dec 11, 2022, 3:49 AM
Hillcrest Hospital: "I have been waiting in the ER waiting room , not in a bed , for my mother who is 76 years old who has chest pain and has lost consciousness twice! No exaggeration over 10 hours! Unexceptionable! And cruel!" - Kelly

Nov 17, 2022, 11:02 PM
Hillcrest Hospital: "Brought 83 year old mom in with cellulitis getting worse. Been here since around 7, now 11:00 pm and they still haven't seen her. " - Linda

Nov 02, 2022, 1:19 PM
Hillcrest Hospital: "Wait time in ER is 6-8 hours after triage. They told me their is a big shortage of staff. I decided to go to urgent care instead and see if I can get faster info there. " - Bob

Oct 25, 2022, 5:38 AM
Hillcrest Hospital: "10+ hours without care. I gave up and left" - Taylor

Sep 24, 2022, 1:14 AM
Hillcrest Hospital: "Quite possibly the poorest ran ER in all of the Cleveland clinic. Complete incompetence by the scheduling department to not have more drs and nurses staffed on a Friday night. There is no reason what so ever for people to have to wait over 6 hours to be treated or seen by a Dr. This is the norm here no matter what time you come in. The rating saying on average it a 2 1/2 hour wait is a load of crap and I'm sure is entered by staff so they can sit in the back and talk about their wild weekend they had the weekend before, while not tending to the patients. This has happened numerous times to me and family. There needs to be an investigation into whomever is in charge and the lack of concern and effort by the staff for your patients" - Bill

Oct 20, 2021, 9:33 PM
Hillcrest Hospital: "In you dream 2 hours and 45 minutes. Was sent Hillcrest by urgent care surgeon who insisted go there. Have been waiting for 8+ hours. There is no end insight. Often have crippling pain attacks. All they seem to care about is vitals. Come on 8 hours. My gues is this will become 12 hours." - Kurt

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