Heritage Valley Beaver Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Heritage Valley Beaver save lives? 5% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	17%
Heart Failure	13%
Pneumonia	12%

Infectious Disease at Heritage Valley Beaver

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	76
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 21m

Non-critical cases where patient is discharged have total visit time of 1 hour and 55 minutes

Serious cases where patients are admitted have 3 hour and 1 minutes to be admitted, then an additional 1 hour and 5 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

62% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Heritage Valley Beaver Stories

Share your experience

Aug 09, 2021, 12:28 PM
Heritage Valley Beaver: "I have been to the ER two times since mid-July. The first was for a bad fall and cat scans were done on my skull. I waited 5 1/2 hours to see a doctor not knowing what was wrong. In addition I had a cut on my arm from the fall but did not realize it until the doctor noticed it. I finally saw the doctor and she asked if it was xrayed. No one noticed the cut and bruising... dp no xray and it is still bothering me some.

I was just there last week for pain in my left foot which was preventing me from walking. I was told I would have to wait 5 to 6 hours to know if the ordered xray showed any fractures or an answer as to why I could not put weight on my foot. I consider having to wait 5-8 hours to see a doctor in the emergency room just wrong...least they could do is have someone come out and give the results of testing. Very poor way to operate. This I would call Emergency services " - Deborah

Aug 05, 2021, 5:00 PM
Heritage Valley Beaver: "I went to the ER on Monday evening about 7 PM because I was experiencing symptoms of Covid and I wanted to be tested I was very sick I was told there was 27 people in front of me no one put me in an isolation place I sat right out in front of everyone else with a mask on which you’d think they’d wanna put me in a room but they didn’t everything else was more important at that time I understand when you have emergencies those do come first however I don’t think that I should’ve been sitting out in the waiting room around other people waiting to see if I have Covid or not however the lady at the front desk told me to go to convenient care which close at 8 o’clock and I had 20 minutes to get there so I did once I got there the assistant upfront that was taking my information had a total attitude with me because it was 5 to 8 and they were closing she was huffing and puffing and totally made me feel like I was a piece of crap because I did not have insurance or $81 to pay for a Covid test the last I looked Covid tests are free so I wanted to speak to who was in charge which was a physicians assistant she come out and told me that that was their policy and then I could not pay them on Friday which was payday and I said that I was going to report them they did not care and the physicians assistant had a cocky smart ass attitude towards me as I walked out of the building and said byeeeeeee!!! They made me feel that I wasn’t worthy and then I was trash not to mention I did not feel good at all I just got off of unemployment and lost my insurance just started a job in three weeks feeling very ill I believe I had Covid therefore I went back to the ER sat and waited , I had severe pain my whole body was aching everything all I wanted was someone to come out and test me give me some ibuprofen and send me home so I can go to bed.Finally, that the RN at the time that tested me had no mask no gloves . I did test positive and they finally put me in a room left me there for about 45 minutes you think by then that they’d want to get me out of there because I tested positive for Covid and I’m still sitting there so I don’t know what you wanna do about this but totally unprofessional and the way I was treated at convenient care behind the beaver Valley Mall they discriminated against me because I did not have insurance and made me feel like I was nothing and just meanwhile I was just sick and needed to just be tested! Covid test are supposed to be free they are supposed to be free they did not have to treat me like I was a piece of crap they did this because they didn’t want bothered because it was time for them to go home and I get that however when you have convenient care the last I looked, this means emergency care I’d really appreciate a response thank you! I am going to report this to the Senator! Sincerely Leslie Winkle" - Leslie

Aug 05, 2021, 5:00 PM
Heritage Valley Beaver: "I went to the ER on Monday evening about 7 PM because I was experiencing symptoms of Covid and I wanted to be tested I was very sick I was told there was 27 people in front of me no one put me in an isolation place I sat right out in front of everyone else with a mask on which you’d think they’d wanna put me in a room but they didn’t everything else was more important at that time I understand when you have emergencies those do come first however I don’t think that I should’ve been sitting out in the waiting room around other people waiting to see if I have Covid or not however the lady at the front desk told me to go to convenient care which close at 8 o’clock and I had 20 minutes to get there so I did once I got there the assistant upfront that was taking my information had a total attitude with me because it was 5 to 8 and they were closing she was huffing and puffing and totally made me feel like I was a piece of crap because I did not have insurance or $81 to pay for a Covid test the last I looked Covid tests are free so I wanted to speak to who was in charge which was a physicians assistant she come out and told me that that was their policy and then I could not pay them on Friday which was payday and I said that I was going to report them they did not care and the physicians assistant had a cocky smart ass attitude towards me as I walked out of the building and said byeeeeeee!!! They made me feel that I wasn’t worthy and then I was trash not to mention I did not feel good at all I just got off of unemployment and lost my insurance just started a job in three weeks feeling very ill I believe I had Covid therefore I went back to the ER sat and waited , I had severe pain my whole body was aching everything all I wanted was someone to come out and test me give me some ibuprofen and send me home so I can go to bed.Finally, that the RN at the time that tested me had no mask no gloves . I did test positive and they finally put me in a room left me there for about 45 minutes you think by then that they’d want to get me out of there because I tested positive for Covid and I’m still sitting there so I don’t know what you wanna do about this but totally unprofessional and the way I was treated at convenient care behind the beaver Valley Mall they discriminated against me because I did not have insurance and made me feel like I was nothing and just meanwhile I was just sick and needed to just be tested! Covid test are supposed to be free they are supposed to be free they did not have to treat me like I was a piece of crap they did this because they didn’t want bothered because it was time for them to go home and I get that however when you have convenient care the last I looked, this means emergency care I’d really appreciate a response thank you! I am going to report this to the Senator! Sincerely Leslie Winkle" - Leslie

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