Harlem Hospital Center Ratings

506 LENOX AVENUE
New York, NY 10037
Phone: (212) 491-8400

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Harlem Hospital Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure11%
Pneumonia12%


Infectious Disease at Harlem Hospital Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
20
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 1h 44m

Non-critical cases where patient is discharged have total visit time of 5 hour and 6 minutes

Serious cases where patients are admitted have 3 hour and 48 minutes to be admitted, then an additional 1 hour and 56 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: POOR
Harlem Hospital Center 3.85 out of 5 based on 25 ratings. 25 user reviews.


46% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients were often left in pain
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Harlem Hospital Center Stories



May 21, 2018, 11:18 AM
Good Samaritan Hospital Medical Center: "I went to Good Samaritan in February which turned out to be cancer. Well when they put me in a room the other patient had people in the room all night. I got no sleep. So now I gotta go there for chemo. On one occasion the bag was leaking. Nobody knows what they are doing. They put me back into the hospital because my blood count was low. I sat in the emergency room for 7 hours. To say this is a great hospital would be a lie. It was such a bad experience" - Donna

May 18, 2018, 10:52 AM
Plainview Hospital: "My experience at this horrible was horrible.the staff does not follow through on orders.the emergency room was another horrors go somewhere elde." - Sandy

Apr 30, 2018, 3:15 PM
Good Samaritan Hospital Of Suffern: "I am in the emergency room with my 86 year old mother. She seems to have suffered a mild stroke. Woke up this morning with pain in her head could not walk vomiting and slurd speech. Arrived at ER around 11:40am register and saw triage. Was to room in ER and mother was laid in ER bed. It is 3:15 pm. Blood was drawn by nurse still no Doctor has seem my mother. " - Angel

Apr 07, 2018, 12:31 AM
Saratoga Hospital: "Once you get to a room. This is where the service drops. It can be up to 2 hours before ANYONE enters the room to see how you are doing. Had ER experience two days ago and thought maybe a fluke but nope in the ER again tonight with pain in chest and it's been over an hour and no one has set foot in my room. I understand there may be a wait but someone checking in makes a difference in customer care. I'm left wondering if they even know I am in here. " - Elizabeth

Mar 09, 2018, 11:05 PM
Ellis Hospital: "I came to the ER in hopes that my stomach pain would get diagnosed. Instead I got a oral cocktail that’s supposed to numb your esophagus and stomach and had a reaction. I was told a nurse would be in to give me Benadryl 2 hours later alive thank god the nurse hasn’t been back. I have been here since 6:30 pm it’s now 11:05 pm. I received an IV port I am severely dehydrated and was never given IV fluids. I’ve asked twice now to be discharged and no one has still come to my room. Not a happy patient. I will never come here again as I was told about what a great hospital it is. First time at this ER and last a waste of a 45 minute drive!!!" - T.

Feb 20, 2018, 3:10 PM
St Catherine Of Siena Hospital: "Great ER, Staff and Hospital\r\nI recently went to the ER at St Catherine's of Siena Hospital and immediately the whole experience and care was far better than a experience we had two weeks earlier at Huntington Hospital. This is will now be our first choice for any Hospital. My wife was admitted and the nurse Elise on the 4th Floor was so compassionate and the Dr. Edgecomb was not only compassionate and caring, but spent the time with us and was very knowledgeable. Hospitals are not a welcoming experience, but St Catherine's is a 5 Star Hospital." - Mary

Feb 16, 2018, 2:37 PM
Highland Hospital: "- I took my 84 year old Mom to Highland Hospital Emergency Room for severe abdominal pain, severe back pain (she could barely walk) and possibly a mix up with her medications which was causing what appeared to me to be anxiety and extreme drowsiness issues on Tuesday 2/13/2018 night at 11:00 PM. The check in process was quick, but she did not get seen by the Doctor until the following day at 7AM. The team on said they had over thirty patients, only one doctor on site. We were also told a critical case came in and that is what caused the delay. I would think that at the point when they are at full capacity of patients and have a critical case that the protocol should be calling in another physician to see the other patients. There were certainly enough other staff on hand that could of made that determination. We will not be going back and would not recommend going to the Highland's Emergency Department." - Joanne

Jan 24, 2018, 2:43 PM
Chenango Memorial Hospital: "me droogist five 0 yrs experience pharmacist out spoken one al carte I usually hire a doctor once a month and then they screw up an I fire them ., because I catch they do not know or studied lousy pharmaceutical chemistry like myself de 36 clock hours I pharmacy school. my mother in law myself went in in the ER @ CHENANGO MEMO HOSPITAL. THEY TREATED US WEL AND BETTER THAN ROYALS WITH CORRECT DIAGNISIS , DR SPAVNETO , PERRY MD WAS ON THE BRIDGE I COULD KISS THE GROUNND HE WALK UPON HIS AND HIS COMPETENET NURSES , OF COURSE WE WILL GO I.25.2017 TO BE CONTINUED BT THANKS " - lewis

Jan 18, 2018, 11:37 PM
: "It is 1/18/2018 I arrived to the Jamaica Emergency Room Department at 5:00pm I’m here with flu like symptoms as well as severe abdominal pain due to not being able to keep down any fluids or food without going to the restroom immediately after. I’m feeling dizzy and I already fell once today because my muscles are weak. So here we are it is 11:35pm and I still haven’t been admitted to the other side of the the er. I’m being very patient but however I feel like I’m about to pass out any moment which I expressed to the attendant here as well as the manager of the er on duty. I’m still waiting. This is ridiculous and the attendant is telling people if they don’t like it go somewhere else. The only reason I didn’t leave is because I have no energy. Terrible " - Neil

Dec 30, 2017, 6:06 PM
Eastern Niagara Hospital: "Most of the staff is low quality care and inattentive. Very slow in responding to any request (major or minor)!" - Jess


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