Harlem Hospital Center Ratings

506 LENOX AVENUE
New York, NY 10037
Phone: (212) 491-8400

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Harlem Hospital Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure11%
Pneumonia12%


Infectious Disease at Harlem Hospital Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
20
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 1h 44m

Non-critical cases where patient is discharged have total visit time of 5 hour and 6 minutes

Serious cases where patients are admitted have 3 hour and 48 minutes to be admitted, then an additional 1 hour and 56 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: POOR
Harlem Hospital Center 3.85 out of 5 based on 25 ratings. 25 user reviews.


46% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients were often left in pain
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Harlem Hospital Center Stories



Nov 16, 2017, 3:24 PM
: "I went to the ER on Sept. 21 waited 4 hours in the waiting room then took another 2 hours to see a doctor and another 5 hours to get admitted to Faxton St. Luke's. Faxton St. Luke's hospital doesn't need a new hospital take the 300 M check and add on to the hospital upgrade the ER . Critical shortage of doctors and nurses. Poor healthcare." - Susan

Oct 24, 2017, 8:33 AM
Glens Falls Hospital: "I have been treated and have had family members treated at this hospital for more than 35 years. It was a positive experience until the past year. In recent months the ER waiting time has drastically increased. Customer service is now almost non-existent. " - Ben

Sep 25, 2017, 2:23 AM
Newark-Wayne Community Hospital: "Mrs. Jessica Zabkar Sullivan, PA has been reported for breaking my son's Hipaa and his basic rights as a patient. She also broke policy and procedure. She was Immediately reported via telephone to the , " Speak Up Hotline. " Through RGH. She is a Physician's Assistant at the Newark Wayne Community Hospital Emergency Department. \r\nShe did not treat my son, (whom was entrusted in HER Care) ethically or responsibly. She was blantantly and unapologetically stereotyping my son. I've also filed a Civil Claim. \r\nI hope that NYS will examine her further. No one deserves the, " Care " That this provider gives. Apparently, advocating for my adult son is not acceptable to this Physician's Assistant." - Jessica

Jun 30, 2017, 7:45 PM
: "Primary care doctors (PMD) are also a huge part of this problem. As an ER doctor, I see 20-25 patients a day, of which 5-7 were sent by their PMD, and only 1-2 are actually appropriate. PMDs send their patients for blood tests they can't draw in-office, for non-emergent imaging, chronic medical conditions (high blood pressure, diabetes), for care while the PMD is on vacation, or so the patient can "get checked out," which I'm pretty sure falls under THEIR job description. It is a waste of my time, a waste of the patient's money and it detracts from those patients who really need to be there. \r\n\r\nIf your PMD tells you to go to the ER, but does not send you in an ambulance, you most likely do NOT need to be here" - MD

Jun 21, 2017, 2:35 AM
Chenango Memorial Hospital: "Chenango Memorial Hospital in Norwich saved my life. I developed a severe blood infection and the ER staff, on a Sunday evening, gave me their total attention. They recognized the severity of the problem and within an hour I had all necessary tests and was hooked to IV antibiotics. I stayed for six days and the staff, doctors and nurses gave me their full attention and support. They treated me as if I was the only patient they would have all day. Because of their expertise and their care, I am here to write this review. CMH is doing very good work. The hospital deserves to receive full community support." - James

Jun 16, 2017, 11:30 PM
St John's Episcopal Hospital At South Shore: "Visited this hospital today 6/16/2017.... the registration lady very nice, the triage nurse. Very nice and fast. Went in with chest discomfort after a long night with chest pains, numbness in jaw and left side, couldn't breathe all symptoms of heart attack which triage nurse took very serious took to the er department to be evaluated and asked for a ekg to be done first took me to one bed and the attending nurse was horrible and started yelling i have two patients I'm not taking anymore walter which was the charge nurse at the time 9:30am said he was in charge and she yelled at him so what if your im charge fair is fair, which i can understand but that's something that should be discussed in private not in front of us patients that are there for obvious reasons. So she took me over to bed number 9 where the nurse on dutie name is marie she yells I'm going on BREAK and leaves they sent in a nurse named ada which identified herself to me very sweet and polite and performed a ekg on me... hours passed by not a nurse nor doctor came in to check on me at all... very disappointed on the way sick patients get treated in a emergency department.... after all that I walked out the charge doctor was dr. Franks never came in either this hospital is a joke they all talking and carrying on about personal issues.... all should be replaced by Doctors and Nurses that really care about there patients health and not just there for there pay because half of the nurses there are nasty and treat there patients very poorly " - Luz

May 26, 2017, 3:36 PM
Albany Memorial Hospital: "Have not had to wait with a scheduled appointment for more than 2 hrs since the 1970's. It seems to be a weekly occurrence! This wound care center is ridiculously antiquated starting with Dr Jordan who should retire already! If Albany had any other option, we wouldn't subject ourselves to this." - Katherine

Apr 07, 2017, 11:24 AM
Jacobi Medical Center: "Jacobi Medical center is the absolute worst health care facility I have ever experienced. From the minute you walk into the lobby the incompetence begins. My sister had a devastating accident in which she was struck down by a MTA bus. She was transfered to Jacobi with the intent of going to the burn unit to treat her leg injuries but instead was admitted to the SICU. She was transfered in good condition, and rapidly declined. For days the staff ignored her complaints of increasing abdominal pain by telling her she had gas. It doesn't take a genius to realize that someone who was in a traumatic accident might have an undiscovered abdominal issue. Yet they ignored her pleas and did not to an endoscopy or sonogram. They did not intervene until she became critically ill. She ended up with a huge perforated stomach,half of which had to be removed. She endured a 7 hr surgery where she almost died. She is now in extremely critical condition and will be in the hospital for a very long time, with many risks of complications. Unfortunately we are now in the postion of having to keep her here as she is too ill to be moved. Please please avoid this hospital at all costs. The actions of the SICU staff were grossly negligent." - Joanne

Mar 30, 2017, 8:41 AM
Margaretville Memorial Hospital: "My experience with Margaretville Hospital was absolutely terrible. I went there with a deep laceration in my arm which had dirt and other debris in it. The staff washed out my wound, stitched me up, and sent me on my way. They did not however give me a tetanus shot despite me being due for one, they did not prescribe antibiotics despite just rinsing dirt off the bone of my arm, and after developing a sever infection and undergoing emergency surgery back in my home town I learned they had left pebbles in my arm as well as used non-dissolvable stitches inside my arm. For the sake of your own life never trust Margaretville hospital to properly take care of you." - Jason

Mar 27, 2017, 10:26 AM
Winthrop-University Hospital: " AVOID THIS HOSPITAL\r\nThis hospital has gone downhill extremely fast over the last few years. They are dangerously understaffed and overworked. You can't find out which doctor/resident/intern is responsible for a patient. Interns rather than doctors seem to be running the asylum. Nurses don't seem to know what medications should be administered, when they have been administered, if they have been administered or when they will be administered. Doctors/residents/interns do not return phone calls, and if by some miracle they do, they do not leave their name and you can't understand a word they have said." - Joe


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