Harlem Hospital Center Ratings

New York, NY 10037
Phone: (212) 491-8400

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Harlem Hospital Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure11%

Infectious Disease at Harlem Hospital Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Doctor Hotline

Emergency Room Wait Time Ratings

Time until initial exam: 1h 44m

Non-critical cases where patient is discharged have total visit time of 5 hour and 6 minutes

Serious cases where patients are admitted have 3 hour and 48 minutes to be admitted, then an additional 1 hour and 56 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: POOR
Harlem Hospital Center 3.85 out of 5 based on 25 ratings. 25 user reviews.

46% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients were often left in pain
  • Facilities are sometimes dirty

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Harlem Hospital Center Stories

Mar 09, 2018, 11:05 PM
Ellis Hospital: "I came to the ER in hopes that my stomach pain would get diagnosed. Instead I got a oral cocktail that’s supposed to numb your esophagus and stomach and had a reaction. I was told a nurse would be in to give me Benadryl 2 hours later alive thank god the nurse hasn’t been back. I have been here since 6:30 pm it’s now 11:05 pm. I received an IV port I am severely dehydrated and was never given IV fluids. I’ve asked twice now to be discharged and no one has still come to my room. Not a happy patient. I will never come here again as I was told about what a great hospital it is. First time at this ER and last a waste of a 45 minute drive!!!" - T.

Feb 20, 2018, 3:10 PM
St Catherine Of Siena Hospital: "Great ER, Staff and Hospital\r\nI recently went to the ER at St Catherine's of Siena Hospital and immediately the whole experience and care was far better than a experience we had two weeks earlier at Huntington Hospital. This is will now be our first choice for any Hospital. My wife was admitted and the nurse Elise on the 4th Floor was so compassionate and the Dr. Edgecomb was not only compassionate and caring, but spent the time with us and was very knowledgeable. Hospitals are not a welcoming experience, but St Catherine's is a 5 Star Hospital." - Mary

Feb 16, 2018, 2:37 PM
Highland Hospital: "- I took my 84 year old Mom to Highland Hospital Emergency Room for severe abdominal pain, severe back pain (she could barely walk) and possibly a mix up with her medications which was causing what appeared to me to be anxiety and extreme drowsiness issues on Tuesday 2/13/2018 night at 11:00 PM. The check in process was quick, but she did not get seen by the Doctor until the following day at 7AM. The team on said they had over thirty patients, only one doctor on site. We were also told a critical case came in and that is what caused the delay. I would think that at the point when they are at full capacity of patients and have a critical case that the protocol should be calling in another physician to see the other patients. There were certainly enough other staff on hand that could of made that determination. We will not be going back and would not recommend going to the Highland's Emergency Department." - Joanne

Jan 24, 2018, 2:43 PM
Chenango Memorial Hospital: "me droogist five 0 yrs experience pharmacist out spoken one al carte I usually hire a doctor once a month and then they screw up an I fire them ., because I catch they do not know or studied lousy pharmaceutical chemistry like myself de 36 clock hours I pharmacy school. my mother in law myself went in in the ER @ CHENANGO MEMO HOSPITAL. THEY TREATED US WEL AND BETTER THAN ROYALS WITH CORRECT DIAGNISIS , DR SPAVNETO , PERRY MD WAS ON THE BRIDGE I COULD KISS THE GROUNND HE WALK UPON HIS AND HIS COMPETENET NURSES , OF COURSE WE WILL GO I.25.2017 TO BE CONTINUED BT THANKS " - lewis

Jan 18, 2018, 11:37 PM
: "It is 1/18/2018 I arrived to the Jamaica Emergency Room Department at 5:00pm I’m here with flu like symptoms as well as severe abdominal pain due to not being able to keep down any fluids or food without going to the restroom immediately after. I’m feeling dizzy and I already fell once today because my muscles are weak. So here we are it is 11:35pm and I still haven’t been admitted to the other side of the the er. I’m being very patient but however I feel like I’m about to pass out any moment which I expressed to the attendant here as well as the manager of the er on duty. I’m still waiting. This is ridiculous and the attendant is telling people if they don’t like it go somewhere else. The only reason I didn’t leave is because I have no energy. Terrible " - Neil

Dec 30, 2017, 6:06 PM
Eastern Niagara Hospital: "Most of the staff is low quality care and inattentive. Very slow in responding to any request (major or minor)!" - Jess

Dec 26, 2017, 10:13 PM
Woodhull Medical And Mental Health Center: "I came to the er on dec 26, 2017. Both places ,ez care, adult triage the nurses said they called me , They were so rude to all of us. Finally after being there since 4pm they still havent called me it was 10:05pm. A triange nurse came out and told us to move back over to adult triange side But they didnt even tell us until a patient went to the ez care window.,staff nurse was rude. My experience was hell. My sugar was very low tge nurse gave me juuce, and a sandwich.your staff us very very terrible to patients. My comment is unsatifisfying.\r\nIm will warn others if this emergency hospital,ti not come here.The clinic are not goid either." - phyllis

Nov 16, 2017, 3:24 PM
: "I went to the ER on Sept. 21 waited 4 hours in the waiting room then took another 2 hours to see a doctor and another 5 hours to get admitted to Faxton St. Luke's. Faxton St. Luke's hospital doesn't need a new hospital take the 300 M check and add on to the hospital upgrade the ER . Critical shortage of doctors and nurses. Poor healthcare." - Susan

Oct 24, 2017, 8:33 AM
Glens Falls Hospital: "I have been treated and have had family members treated at this hospital for more than 35 years. It was a positive experience until the past year. In recent months the ER waiting time has drastically increased. Customer service is now almost non-existent. " - Ben

Sep 25, 2017, 2:23 AM
Newark-Wayne Community Hospital: "Mrs. Jessica Zabkar Sullivan, PA has been reported for breaking my son's Hipaa and his basic rights as a patient. She also broke policy and procedure. She was Immediately reported via telephone to the , " Speak Up Hotline. " Through RGH. She is a Physician's Assistant at the Newark Wayne Community Hospital Emergency Department. \r\nShe did not treat my son, (whom was entrusted in HER Care) ethically or responsibly. She was blantantly and unapologetically stereotyping my son. I've also filed a Civil Claim. \r\nI hope that NYS will examine her further. No one deserves the, " Care " That this provider gives. Apparently, advocating for my adult son is not acceptable to this Physician's Assistant." - Jessica

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