Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Carolinas Med Center-Mercy Ratings

2001 VAIL AVE
Charlotte, NC 28207
Phone: (704) 379-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Carolinas Med Center-Mercy save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure12%
Pneumonia11%


Infectious Disease at Carolinas Med Center-Mercy

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
40
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
12


Emergency Room Wait Time Ratings

Time until initial exam: 1h 20m

Non-critical cases where patient is discharged have total visit time of 2 hour and 37 minutes

Serious cases where patients are admitted have 3 hour and 21 minutes to be admitted, then an additional 1 hour and 50 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Carolinas Med Center-Mercy 4.75 out of 5 based on 29 ratings. 29 user reviews.


73% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Carolinas Med Center-Mercy Stories



Jan 03, 2024, 2:56 PM
Margaret R Pardee Memorial Hospital: "Went in for rapid heart beats concerns. Received EKG immediately, blood work. I was told the blood work was a 2 part process whereby the blood was drawn over a 2 hrs period. Chest X-ray was within first hour of arrival as well. Entire wait time was 7 hours before I was seen by doctor. The doctor had all results from EKG, blood work, and X-ray on the first room consultation and was very attentive and provided quality time for my questions and concerns. Nurses were efficient and knowledgeable about my test results. Triage area in the Hospital was extremely busy with all 20 beds full and a waiting lobby packed. Yes, it was a long wait before the doctor consultation, but on the front end they put me in priority status and thoroughly assessed my medical needs. Glad I waited because I left knowing I had quality care from all." - J

Jan 03, 2024, 2:55 PM
Margaret R Pardee Memorial Hospital: "Went in for rapid heart beats concerns. Received EKG immediately, blood work. I was told the blood work was a 2 part process whereby the blood was drawn over a 2 hrs period. Chest X-ray was within first hour of arrival as well. Entire wait time was 7 hours before I was seen by doctor. The doctor had all results from EKG, blood work, and X-ray on the first room consultation and was very attentive and provided quality time for my questions and concerns. Nurses were efficient and knowledgeable about my test results. Triage area in the Hospital was extremely busy with all 20 beds full and a waiting lobby packed. Yes, it was a long wait before the doctor consultation, but on the front end they put me in priority status and thoroughly assessed my medical needs. Glad I waited because I left knowing I had quality care from all." - J

Dec 27, 2023, 6:15 PM
: "Had chest pains had some test run and had my results come back on my phone said some things was abnormal. My chest is still hurting the whole time I was in there and sat there for 8 hours until I just left because a nurse came out and told us it was almost a 24 hour wait for a room and to be seen. There had been people who have been there for 12 hours already .... It was honestly just crazy. Now having to make a appt with my normal doctor so I can see what's going on sense I never got to see a doctor the whole time I was at the hospital for hours and hours and hours . " - Brittany

Dec 22, 2023, 6:07 AM
Onslow Memorial Hospital: "just now
NEW
6yo eith +104 fever, vomiting, swollen lymphnodes. Waited 6 hours to be put in a room just to wait more. 7 families stood up and walked out while i was there without recieving treatment despite some of them limping or raging ear infection. A wheelchair patient asked front desk for water because he couldn't push himself and she said "no I'm not a nurse, go get a nurse." I was audibly shocked.

The worst experience at a hospital yet again, onslow county never changes... 10 years since we came here last and I wouldn't come back again even if it truly was an emergency. How embarrassing this is our only Emergency room for our entire area and it still can't help its people..."
- Sarah

Dec 14, 2023, 6:44 PM
Moses H Cone Memorial Hospital, The: "87 year old mother came her by ambulance for chest pains at 11am. They checked some vitals but 9 hours later still no exam room available in ER. This is unacceptable and the numbers stated on ERtime to be seen etc. here aren’t even close." - Will


Compare hospitals in Mecklenburg County

If you think you may have a medical emergency, call your doctor or 911 immediately. HospitalStats does not recommend or endorse any specific tests, physicians, hospitals, products, procedures, opinions, or other information that may be mentioned on the Site.